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The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.” PDF




by Jayne Finn : The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.”

ISBN : #1519463723 | Date : 2016-12-28

Description :

PDF-d10d9 | Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This book will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. Call Center Training will lower costs as it can reduce turnover. This will produce a positive env… The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.”


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The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.” by by Jayne Finn

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Get Aha Discover Positioning Competition PDF Fa3d9c4f3

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Get to Aha!: Discover Your Positioning DNA and Dominate Your Competition PDF




by Andy Cunningham : Get to Aha!: Discover Your Positioning DNA and Dominate Your Competition

ISBN : #1260031209 | Date : 2017-10-13

Description :

PDF-674d7 | From the marketing strategist who helped Steve Jobs launch the original Apple Macintosh comes a groundbreaking guide to positioning any company for industry dominance Andy Cunningham has been at the forefront of tech and innovation since day one, and she’s been helping companies create new product categories ever since. Now she reveals the winning framework she uses to transform markets and ind… Get to Aha!: Discover Your Positioning DNA and Dominate Your Competition


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[Pub.57bGJ] Get to Aha!: Discover Your Positioning DNA and Dominate Your Competition PDF | by Andy Cunningham


Get to Aha!: Discover Your Positioning DNA and Dominate Your Competition by by Andy Cunningham

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Information Technologies Organizational Processes Communication PDF 168fbaeb4

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New Information Technologies in Organizational Processes: Field Studies and Theoretical Reflections on the Future of Work (IFIP Advances in Information and Communication Technology) PDF




: New Information Technologies in Organizational Processes: Field Studies and Theoretical Reflections on the Future of Work (IFIP Advances in Information and Communication Technology)

ISBN : #1475759940 | Date : 2013-01-06

Description :

PDF-feec5 | A number of relatively new technologies, such as Enterprise Resource Planning systems, the Internet and intranets, have entered the organizational landscape. These technologies have not only enabled a wide range of social and organizational transformations, but have also challenged much of the received wisdom that operates in academic and industrial discourses. This book attempts to capture some o… New Information Technologies in Organizational Processes: Field Studies and Theoretical Reflections on the Future of Work (IFIP Advances in Information and Communication Technology)


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Manager Nella Tempesta Ritrovare Performance Ebook PDF 24cb9c138

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Manager nella tempesta: Come il Business Coaching ti allena a ritrovare e mantenere risultati e performance (Italian Edition) PDF




by Federico Grianti : Manager nella tempesta: Come il Business Coaching ti allena a ritrovare e mantenere risultati e performance (Italian Edition)

ISBN : # | Date : 2013-03-26

Description :

PDF-e00f0 | Il Business Coach: la giusta guida per gestire il momento di crisi come opportunità positiva. In questo libro le tecniche di coaching specifiche in ambito business.I manager delle grandi aziende sono sottoposti oggi a un’estrema pressione, incastrati fra l’ampliamento delle responsabilità e della mole di lavoro e l’incertezza del proprio futuro professionale: il Business Coach è la giusta… Manager nella tempesta: Come il Business Coaching ti allena a ritrovare e mantenere risultati e performance (Italian Edition)


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[Pub.11QBj] Manager nella tempesta: Come il Business Coaching ti allena a ritrovare e mantenere risultati e performance (Italian Edition) PDF | by Federico Grianti


Manager nella tempesta: Come il Business Coaching ti allena a ritrovare e mantenere risultati e performance (Italian Edition) by by Federico Grianti

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Case Studies Courageous Organizational Communication PDF Ad1f62696

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Case Studies in Courageous Organizational Communication: Research and Practice for Effective Workplaces PDF




by Alexander Lyon : Case Studies in Courageous Organizational Communication: Research and Practice for Effective Workplaces

ISBN : #1433131234 | Date : 2016-11-11

Description :

PDF-53164 | Alexander Lyon presents 31 case studies in organizational communication that explore issues of courageous communication. Through case studies on many well-known organizations such as Google, the Miami Dolphins, NASA, Comcast, the Boy Scouts of America, Netflix, Taco Bell, Massachusetts General Hospital, Merck Pharmaceuticals, and others, the book articulates a communication-based model of courage … Case Studies in Courageous Organizational Communication: Research and Practice for Effective Workplaces


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[Pub.95AFG] Case Studies in Courageous Organizational Communication: Research and Practice for Effective Workplaces PDF | by Alexander Lyon


Case Studies in Courageous Organizational Communication: Research and Practice for Effective Workplaces by by Alexander Lyon

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Powerful Phrases Effective Customer Service PDF 363c5a728

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Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results PDF




by Renee Evenson : Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

ISBN : #081442032X | Date : 2012-09-12

Description :

PDF-5f536 | Let’s face it, dealing with customers isn’t easy. They aren’t always right–or even pleasant–but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-cau… Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results


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[Pub.18IUY] Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results PDF | by Renee Evenson


Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results by by Renee Evenson

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Summary Google Analysis Schmidt Rosenberd Ebook PDF 21e49c24f

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Summary: How Google Works: Review and Analysis of Schmidt, Rosenberd and Eagle’s Book PDF




by BusinessNews Publishing : Summary: How Google Works: Review and Analysis of Schmidt, Rosenberd and Eagle’s Book

ISBN : # | Date : 2015-07-01

Description :

PDF-91dd4 | The must-read summary of Eric Schmidt, Jonathan Rosenberg and Alan Eagle’s book: “How Google Works: The Rules for Success in the Internet Century”.This complete summary of the ideas from Eric Schmidt, Jonathan Rosenberg and Alan Eagle’s book “How Google Works” demonstrates how the power has shifted in companies due to the “Internet Century”. Individuals known as ‘smart creatives’ can now h… Summary: How Google Works: Review and Analysis of Schmidt, Rosenberd and Eagle’s Book


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Call Center Dictionary Technology Operations PDF A0fc01aad

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The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations PDF




by Madeline Bodin : The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations

ISBN : #1578200431 | Date : 1999-08

Description :

PDF-0ce8e | This work covers the broad range of call centre terminology from telecommunications and computer programming to marketing, management and customer service. It not only tells what each technology is, but also how it can help improve relationships with customers…. The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations


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[Pub.23Zzr] The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations PDF | by Madeline Bodin


The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations by by Madeline Bodin

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Betriebsdatenerfassung Konstruktion Arbeitsplanung Forschung Praxis PDF C6ba6bad5

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Betriebsdatenerfassung in Konstruktion und Arbeitsplanung (fir+iaw Forschung für die Praxis) (German Edition) PDF




by Martin Virnich : Betriebsdatenerfassung in Konstruktion und Arbeitsplanung (fir+iaw Forschung für die Praxis) (German Edition)

ISBN : #3540194088 | Date : 1988-07-22

Description :

PDF-7ec85 | Mit dem Vordringen EDV-gestützter, integrierter Informationssysteme kommt einer anforderungsgerechten Betriebsdatenerfassung (BDE) in allen Produktionsbereichen eine zentrale Bedeutung zu. Erfordernis und Wirklichkeit klaffen jedoch noch häufig weit auseinander. Dies gilt in besonderem Maße für die Bereiche Konstruktion und Arbeitsplanung. Im vorliegenden Band werden die in einer umfangreichen… Betriebsdatenerfassung in Konstruktion und Arbeitsplanung (fir+iaw Forschung für die Praxis) (German Edition)


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Betriebsdatenerfassung in Konstruktion und Arbeitsplanung (fir+iaw Forschung für die Praxis) (German Edition) by by Martin Virnich

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Corporate Governance Practice Palgrave Finance PDF 35410b189

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Corporate Governance: Theory and Practice (Palgrave Finance) PDF




by Carol Padgett : Corporate Governance: Theory and Practice (Palgrave Finance)

ISBN : #0230229999 | Date : 2011-12-15

Description :

PDF-776da | Recent financial crises and instances of corporate malpractice have prompted many questions about how companies are run – and whether this tallies with how they should be run. This book systematically explores the factors that shape corporate governance, and discusses both those governance practices implemented by companies and those imposed by regulators. It also tries to determine how good corpo… Corporate Governance: Theory and Practice (Palgrave Finance)


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[Pub.45Aez] Corporate Governance: Theory and Practice (Palgrave Finance) PDF | by Carol Padgett


Corporate Governance: Theory and Practice (Palgrave Finance) by by Carol Padgett

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